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Macedonia has 2 mobile operators but only one fixed
phone operator: MT (Macedonian Telecommunication)
from the beginning of 2004 the first ADSL lines
were being offered for a price of (cheapest rate)
50 euros monthly. (Cheapest rates, for small
businesses, for the same up and download speed are
100 euros monthly!)
For this you would get 24/7 support trough a toll
free number 0800 12345 and 24/7 access to the
internet of 128kbps/384kbps up and download.
For Macedonia it has been a very pleasant surprise
and lots were even waiting for increase of the
service and decrease of the price.
Now after 6 months they came with special offers
to clients, witch would be given a 20% discount if
they would sign a contract for 2 years with MT
ADSL.
But still the speed did not change, even more
dropouts came and now even this is on a daily
base.
The toll free number is not even to be reached as
its non stop occupied.
A new data limit is now in place of 4 Gb per month
The support email address, announced on their
website adsl.com.mk is being returned to each
sender as it’s in error.
But this is not the end of the problem story!
No steady IP number, number is being changed twice
a day!
Very unstable ADSL modems with no automatic reset
and needs to be rebooted some 2 times daily!
A client from Skopje, Marija, has been shouted to
when after 6 days being with no internet ADSL; the
engineer accused her to give illegal access to
other person that’s why he has been disconnected!
I never gave any one access on my account! I don’t
even know how to do this! He shouted so much to me
that my son, 5 years old started to cry!
I complained and reported this to their toll free
number and asked 3 times if a supervisor would
call me back, they never did!
Slave:
A few weeks ago when I did not have ADSL, he
stated, it took me 7 hours to get answered on
their service free phone. They stated yes sir we
have changed all passwords and login names to all
our 7,000 clients! When he asked why they were not
informed the other site of the line, ADSL service
operator, could not give an answer.
When he dropped the second question why the
service free phone has been so busy the operator
answered, well sir you must understand that when
7,000 people are calling at the same moment to
only 7 operators its normal that the line is so
occupied.
When Slave stated to the operator: well sir if you
would inform all your 7,000 clients in advance
prior to the login/password change trough media or
email, or a small note under the page of your
expensive monthly bill, you would not receive so
many phone call and 5 out of the 7 operator could
have a nice coffee brake and surf the internet
with google with the magic search word “how to get
organized”! The operator hanged up the phone.
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I called
the service more times than my own godfather! |
Gordana (ADSL user from the beginning) I called
the service more times than my own godfather!
Since the beginning they have changed 3 times my
modem which I paid for!
Also I had to close my email account with mt.net
as I am receiving hundreds of spam daily! Mt.net
has until today no anti spam software installed
for their clients!
It’s funny that free mail services such as Yahoo, Gmail and Hotmail solved the spam problem years
ago! MT ADSL at the other hand can’t offer this
simple service to their customers!
I am using the internet only for a little research
for my job and from today I am already to a 800 Mb
of data! I have no right to point my finger to
them but it seems they or some one hacked my account! Can you
imagine if I would besides this, download some
software that I would be soon over the limit of
their poor 4 GB? I am changing now to cable and
will try my luck there!
Nikola:
Than there is another problem which lots experts
though it has been a DNS cache problem as lots of
internet site were not reachable from connections
trough MT. Strange enough other internet providers
such as OnNet, MOL and Unet did not have this
problem and all internet sites were opening
normally on request.
This lasted 9 days! You can’t even imagine when
you as a business minded client can’t open sites
that are vital for your business to succeed!
From insider reports we found out that MT net IP’s
has been blocked for this period because of so the
say, DOS
attacks from their side.
Conclusion:
While in the whole world and even in many 3rd
world countries ADSL is getting cheaper and
faster, this with no data limit, Macedonia, with
their strange monopoly political agreement for
fixed ADSL services, is going backwards instead of
forward!
In European countries 4000 to 20,000 kbps are being offered
for 24-60 euros monthly with NO DATA limit! Versatel
Holland is offering for 38 euros monthly a free
phone unlimited to fixed numbers national, Free TV
channels in digital quality and fast broadband
internet!
With also very instable electric power and low
public services this should be looked at urgently
especially if Macedonia likes to attract foreign
investments!
The 3 most important services are very unstable in Macedonia:
Telecommunications, electric power and water.
Talking with some ADSL users they are now ready to
go in public as they collected over 120 users!
They are planning to make an organization
protecting customer’s rights against broken
promises of ADSL MT.
The president, for now wishes to remain not to be
known, will also think about some better
alternatives and is in contact with some major
western internet player. This to offer them to
open their business in Macedonia soon. They will
also give a positive advice to all the 7,000 MT
ADSL users to break their contract with them.
Lawyers also have been contacted stated Mr. Igor.
We will also call on al ADSL customers not to pay
the whole bill!
Websites:
MT –
www.mt.net.mk
ADSL –
www.adsl.com.mk |
